About the Author
Iwan Dietschi

Iwan Dietschi

A Swiss national, Dr. Iwan Dietschi graduated from the prestigious Ecole Hȏtelière de Lausanne and joined The Ritz-Carlton Hotel Company in 1995 in Washington D.C. (USA). He went on to open the first hotel for the company in the Middle East in Dubai, and held positions in Berlin, Egypt, Singapore, Shanghai, Beijing, and Hong Kong and has been involved in more than 20 hotel openings for Ritz-Carlton and Marriott International, Luxury, on four continents. He managed The Ritz-Carlton Hotel and Residences in Tokyo after the earthquake and tsunami in 2011. Now, with over 25 years with The Ritz-Carlton brand, Iwan Dietschi has risen to the top of his profession and oversees all aspects of the iconic 280-room The Ritz-Carlton in Shenzhen—the “Silicon Valley of China” and nextdoor to Hong Kong—as the Multi-Property Vice President and General Manager, overseeing 6 other Marriott International hotels in Greater China.

Iwan Dietschi

Iwan Dietschi’s philosophy is “to bring sunshine to other peoples’ hearts” and to create unmatched experiences for guests that last a lifetime. In Shenzhen, Dr. Dietschi has gathered wonderful employees from all over China, and under his leadership, The Ritz-Carlton, Shenzhen, has been recognized with many top awards.

With his superior leadership skills, financial and business acumen, and drive for excellence, he took the further step to earn an Executive MBA at California State University and a doctorate degree from the College of Management and Technology at Walden University. A natural teacher, role model and constant innovator, he has a passion for mentoring the next generation of hotel and hospitality leaders and is a frequent speaker at business schools, including EHL in Lausanne, CEIBS Business School in Shanghai, EAM Bejing and Pepperdine University in California.

A true all-round gentleman and enthusiast, Iwan Dietschi plays jazz cornett to this day (he played pre-professionally as a teenager), enjoys kick-boxing (since his years in Bangkok), enjoys a great glass of red wine, as well as a traditional Swiss fondue anytime he visits his family home, not far from Zurich and the Swiss Alps.

People first! For me, going to work is about my employees, the guests, the ownership, and everyone who benefits from a healthy hotel operation, including the community. I wake up happy because I do what I love, and it feels great to see my friends and colleagues and to create excellence together.
Iwan Dietschi Iwan Dietschi