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Guest Mindset

Guest Mindset

Dear Friends and Colleagues, today, I will further elaborate on the Guest Mindset. To ensure that customers trust you, your brand, and your professionalism, it is vital that employees and especially leaders have the ability to think like a guest, using all senses to proactively engage at all times.
 
True hoteliers and people professionals utilize this almost instinctual knowledge to achieve and execute “memory moments.” Begin to understand how guests feel, think, and act! This expertise is invaluable--and it is something everyone can learn and fine-tune every day. It is an important aspect of any company’s culture.
 
Please visit my website and check my book “Mastering Hospitality’ for more information.

Dear Friends and Colleagues, today, I will further elaborate on the Guest Mindset. To ensure that customers trust you, your brand, and your professionalism, it is vital that employees and especially leaders have the ability to think like a guest, using all senses to proactively engage at all times.
 
True hoteliers and people professionals utilize this almost instinctual knowledge to achieve and execute “memory moments.” Begin to understand how guests feel, think, and act! This expertise is invaluable--and it is something everyone can learn and fine-tune every day. It is an important aspect of any company’s culture.
 
Please visit my website and check my book “Mastering Hospitality’ for more information.

 

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