Principle #4 (Eight Principles for Excellence in the People Business)
It is up to YOU to achieve the best YOU possible! We all are expected to perform and create value for the people around us. Through a clear approach a...
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Principle #3 (Eight Principles for Excellence in the People Business)
Corporate culture has become a favorite topic of mine because of its importance to any organization. Throughout my career I’ve had the opportuni...
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Thoughts on the Holiday Season
I have always admired the simplicity of our business, best articulated as, “to bring sunshine to other people’s hearts.” This means ...
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Chinese Book Release
我很高兴地与各位分享，我的书Mastering Hospitality 将在下周通过凤凰出版社销售中文版本！
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Principle #2 (Eight Principles for Excellence in the People Business)
Of the eight principles in the People Business, Principle #2 is absolutely critical and necessary as a next step in your quest to greatness. I want yo...
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Principle #1 (Eight Principles for Excellence in the People Business)
In MASTERING HOSPITALITY, I outline 8 Principles for excellence in the People Business, and #1 is BECOME YOUR OWN BRAND. Over the years I have fine-tu...
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Japanese Book Release
It is a wonderful pleasure to announce that my book, MASTERING HOSPITALITY, is now available to readers of Japanese!
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Guest Mindset
To ensure that customers trust you, your brand, and your professionalism, it is vital that employees and especially leaders have the ability to think ...
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Proactive Mindset
There are 4 mindsets that can help you grow tremendously in your career and leadership. Throughout my experiences working in hotels around the world, ...
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Attributes of a Hotelier
Today, I would like to communicate with you about key elements that define a hotelier. There are particular traits and attributes that will lead you t...
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Your Personal Vision and Mission
As we enter a new year, it is a great opportunity for all of us to reflect on our journey, invest in our growth by visualizing the possibilities of wh...
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