A wonderful good day to you, dear Ladies and Gentlemen!

I have always admired the simplicity of our business, best articulated as, “to bring sunshine to other people’s hearts.” This means making people feel good about themselves, elevating their day through the most joyful and powerful gestures, courtesy and kindness! It should be deeply engrained in each of us and part of our everyday “being,” as a professional in the people business.

We always have to remind ourselves what hospitality represents. It starts with you by demonstrating excellence, at all times and in everything that you do! The power of a leader lies in giving—a smile, attention, assistance, guidance, support! In the spirit of the Holiday Season, let us all try harder to make a positive impact on others, as giving is part of our DNA, touching other people’s hearts!

I know that you embrace the beauty of positively affecting others and that you grow through “giving experiences.” I wish you all the best in this busy, miraculous season, and hope you enjoy all the rewards that giving brings.

Your Dr. Hotelier, Iwan Dietschi